As a growing business, the award winning Posture Doctor requires a Receptionist to provide customer relationship and administrative support for the Chiropractor Practice in a professional and efficient manner, which will reflect the company’s reputation.
Supporting a team of professionals, the individual will be required to demonstrate initiative and work as an enthusiastic team member in accordance with the organisation’s office routines and procedures, keeping in mind the overall business objectives.
Possessing the ability to switch seamlessly from task to task is crucial for chiropractic receptionists. A variety of computer programmes and office technology like phones, database, booking systems, internet, etc. are used in this career, and a chiropractic receptionist needs to be familiar with all of them.
Patient advocate and guide through the return to health and wellness process
Manage the flow of patients in the clinic
Accurately book appointment and scheduling management
Promotional, marketing, social media and online marketing coordinator
Front desk co-ordination and patient education
Schedule appointments in person or on telephone
Greeting patients and an enjoy a high standard of client care
Ensure patient details are taken and new patient forms are completed
Provide patients with education about different The Posture Doctor packages and services
Coordinate chiropractors and physiotherapy schedules with patients’ appointments
Take and verify insurance information from patients
Prepare accurate charts and enter patient details into system
Prepare procedure rooms in accordance to The Posture Doctor standards
Collect and file lab results and hand out to patients when required
Complete insurance requirements for the patients’ benefit
Stock procedure rooms with supplies and ensure that all supplies are
Ensure appropriate filing and record keeping procedures
Ensure safe storage of equipment and supplies
Maintain patients’ accounts and financial information in a professional manner
Manage front desk duties efficiently and product layout
Act as a liaison between office manager, chiropractor, associates and patients by relaying information correctly
Accepting enquiries from customers or clients and responding with follow up queries.
Responding to routine customer inquiries regarding products and services of the organisation.
Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
Following up with customers to ensure high-level satisfaction and determining future requirements.
Handling delivery and posting out of, marketing materials, to potential customers as necessary
Facilitating the collected competitive information to monitor business opportunities and trends.
Collecting, preparing, generating and distributing of data and daily reports to appropriate personnel.
Provide internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondence and when required prepare written reports
As the first point of contact for most clients, endeavour to answer telephone enquiries in an efficient, friendly and professional manner
Provide assistance in the administration and maintenance of company records
Ensure the front office and reception is clean and tidy at all times
Participate in key result area and key performance indicator review processes to establish areas for improvement
Ensure that all payments have been handled in accordance with office procedures
Liaison with vendors & third parties regarding administration of sales process
Handling of payment including cash and credit cards and balancing and producing reports at the end of the working day daily and weekly.
Ensure all products are presented and stocked consistently. New orders to be notified to director in a weekly basis as require.
Up-sell products and treatments.
Type sales and marketing materials and standard letters
Take responsibility for ordering necessary office supplies
Compile and transact the daily banking
Collect and distribute daily mail
Typing and filing client information and general correspondence for the team
Deliver on set performance targets (activities, priorities and results).
Responsibility for identifying business opportunities within The Posture Doctor – (up selling and cross selling)
Contribute to and deliver on customer relationship management strategy
Contribute to marketing plans, messages, events and ezines for The Posture Doctor
To maintain a high professional and ethical profile in accordance with industry and company standards
Maintain a well groomed and business like appearance
Manage the delivery and improve/maintenance of a leading CRM system
Excellent IT and technology skills
Impeccable record keeping and file management
Passionate about providing excellent customer service
Excellent communication skills and ability to work well in a team.
Should be polite, friendly, tactful and well presented.
Should be able to improve customer service skills.
Ability to type and product knowledge.
Should be calm and patient.
Able to handle customer complaints.
Excellent customer service skills
Honest and trustworthy attitude
An interest in healthcare
Good mathematical and computer skills
Respect for confidential information
Relationship management and interpersonal skills
Communication, influencing and negotiating skills
Professional and Positive Approach
Flexible and Efficient
Attention to Detail and Articulate
Confident & Competent
Planning and Organisational Skills
Initiative and Confidence
A Team Player
Honest & Respectful
HOURS: (Current available position is PERMANENT PART TIME)
Apply with a Cover Letter and CV by 17th January 19 to firstname.lastname@example.org